Returns and Refund Policy
Our objective is: To provide quality products at the best pricing available at the quantities you need, shipped quickly. To achieve this objective, we must keep the need for returns at a minimum. Therefore, we suggest you take advantage of the idea that our business is built on...buying what you need instead of a case or package. We have no minimum order on in stock items. Buy a few label or tag sheets first to make sure it is the right label or tag for your project. This way you can examine first hand the quality, color, texture and adhesive of any product we offer. If then you do decide it is the right product for your project or mailing, simply order more.
Before making any purchase, please read Creative Label Concepts’ Return Policy:
We have the understanding that you have tested/sampled the product(s) and have determined the product(s) will meet your needs and are well suited for your project prior to placing an order of size. However, we do understand there may be times that you simply order an item by mistake, your project or plans change or your inkjet or laser printer doesn’t handle label materials as well as you’d hoped… Therefore we want to be able to assist you when you to make a return. Please read and follow the below guidelines:
Custom printing: As our customer, you will review a proof of each label design and/or receive a sample print via snail mail (see press proofs:roll or sheet). You can ask for adjustments or give an "okay to print". Because we work with you to design and print your labels, and especially when you've given an okay to print, refunds and returns can not be given. Design services are non-refundable. All printing orders are subject to a 15% cancellation fee if design work or file assistance has already begun but the item has not yet printed. We assume artwork that has been submitted as "print-ready" by a customer has already been approved and therefore does not require an electronic proof. A press proof (an actual printed copy) can be requested for a fee of $5 (roll labels) and $50 (sheet labels). Press proofs are recommended if color-matching is required.
Quick printing: Proofs are either not offered or can be waived by the customer for items such as anything and everything labels, water bottle labels, candle warning labels, return address labels and other "quick print” pre-designed offerings. Because we copy and paste your text directly from your order into the label, refunds and returns can not be given. *(If we do indeed copy and paste incorrectly, your order will be reprinted and reshipped at no cost to you). If you do request a proof for a quick print item and then decide you need to cancel the order (after the proof work has been completed but prior to the label printing) you can do so for a $10 cancellation fee. Orders can not be canceled or refunded if the order has already started printing.
Blank Label and Tag Sheets: You may return, within 15 calendar days of purchase, blank label or tag sheets that are in NEW condition. There is a non-negotiable restocking charge of up to 15% of the product total (min. restocking fee is $8.00). A credit will be issued within 5 working days of receiving the return at our shipping facility in Taylorville, IL. Original order shipping as well as return shipping is not refundable.
Clearance Items / Special Offerings: Items in both the clearance section as well as the Special Offerings section are items that will no longer be stocked or were never stocked on a regular basis and therefore not returnable.
Hang Tag String: Hang tag string is not returnable. Please request a string color swatch if you are needing to match a color or to see the different weights of string before ordering a larger quanity. Order a string color swatch here.
Products returned to Creative Label Concepts require an RMA number (return merchandise authorization). To initiate a return, please fill out the RMA form online. ALL RETURNS must be secured in a BOX and shipped via UPS or FEDEX for proper handling and tracking. Please write the RMA number on the shipping box. We do not recommend shipping returns via the post office or using the flat rate envelopes.
Please return products to:
Creative Label Concepts
501 W Springfield Rd.
Taylorville, IL 62568
A credit will be issued within 5 working days of receiving the return back at our shipping facility in Taylorville, IL. Original order shipping as well as return shipping is not refundable.
~If you have questions regarding this return/refund policy, please contact firstname.lastname@example.org. Thank you.
~Please read our Shipping Statement for more information on transit times, shipping services and risks involved with placing an order that will ship outside of the United States.